Director of Operations
Richard is the Director of Operations for Switchbridge and is primarily responsible for managing implementation and ongoing operational and account management services for Switchbridge clients. He is actively involved in customer service, product specifications, implementation, reporting and renewal activities.
Richard has extensive knowledge in the employee health benefits environment. He has worked with large and mid-sized employers in both human resource and employee benefits capacities. As the Director of Benefits for an 80,000-employee healthcare company, Richard was responsible for a benefit plan that had members in 48 states. In this capacity, he was exposed to a wide array of complex benefits situations and was able to gain vast knowledge of the industry. Dealing with a combination of union and non-union employees, Richard learned the complexities associated with managing benefits plans for organized labor groups. Working with over 400 locations, Richard managed one national self-funded medical plan along with nearly 40 fully insured HMOs.
In addition to working with large employers, Richard worked as a Benefits Manager for a Columbia, Maryland-based non-profit organization with over 400 employees. This experience offered Richard the opportunity to work in a more intimate environment. In this position, Richard has designed and implemented several installations of benefits administration and analytics systems.
In both the large and mid-size employer environments, Richard has demonstrated his ability to affect quality improvements to benefit plans. He has consistently been able to streamline the complex benefit enrollment process to enable his employers to maintain a competitive advantage. Over the years, Richard has gained a large number of expert contacts in the industry that afford him the opportunity to deliver to Switchbridge’s clients a vast library of information and solutions.
Richard is a graduate of the University of Maryland College Park with a Bachelor of Science (BS) degree in Finance. He holds Life and Health licenses in several states. Richard enjoys spending time with his family, supporting the Maryland Terrapins and serving as Chairman of the Laurel Volunteer Rescue Squad where he was an Emergency Medical Technician (EMT)/firefighter.